Housing Opportunities Commission of Montgomery County

Privacy Policy

Customer Satisfaction

Questions regarding this statement should be directed to an HOC representative by e-mailing the webmaster at waitlistwebmaster@hocmc.org. If the webmaster has not has not responded to your inquiry within five (5) business days, please contact hoc at (240) 627-9400.

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What Organization is Collecting the Information

HOC is the only organization that is collecting information from you when you visit the Website. This web portal is the exclusive property of HOC and it is used to collect information from individuals interested in our housing programs. Once you register on the web portal, you will have authorized use of the information you provide. We try to collect only the minimum amount of information needed to meet the purpose for which the system was created. Though personal information may be required either by law or in order for us to consider you for our housing programs, we are subject to laws that protect you and your privacy. HOC will comply with requirements for administering information systems as established in the Maryland Public Information Act (PIA) Title 10, Subtitle 6, Part III of the State Government Article. This Article grants the public a broad right of access to records that are in the possession of State and local government agencies.

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How the Information is Used

Use, collection, and retention of customer information at the HOC's website is considered confidential and will not be shared for marketing purposes. For each visitor, we do collect information about the Internet Protocol (IP) address, type of browser used, the date and time of the visit, and the IP addresses of the locations to which the visitor linked during his or her visit to our website. We only collect, retain and use personal information where we believe it is essential (and allowed by law) to administer our business and to provide housing assistance and services and other opportunities requested by our customers.

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Use of "Cookies"

In certain applications user information is stored as "cookies", which are then sent back and stored on the user's computer. Any HOC application or web page that uses cookies will identify itself as such. This information is handled in the same way as other user information obtained by HOC. No user information is gathered through cookies except for that needed to run the specific application.

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With Whom the Information May be Shared

We do not sell or rent our user information to any outside company or organization. We do not reveal specific information about users or other personally identifiable data to unaffiliated third parties for their independent use, except if required to do so by the Maryland Public Information Act or other law.

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What Kind of Security Procedures are in Place to Protect You

HOC maintains security standards and procedures regarding unauthorized access to customer information to prevent unauthorized removal or alteration of data. We are dedicated to the right of your privacy and data security on the Web. We will take every prudent and practical step to safeguard your personal information and its use. HOC provides its users with a secure online experience by using a variety of security measures to maintain the safety of your personal information. All user registration information is contained behind a "firewall" and only accessible by a limited number of employees who have special access rights to production systems.

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User ID and Password

You will be given the option to register a user name and password. The user name and password are needed to authenticate to the HOC Website. This user name and password along with a unique identifier will serve to prove your identity to HOC. The user name, password, and unique identifier will be considered a "valid" and legally binding "electronic signature", in compliance with the State of Maryland Uniform Computer Electronic Transactions Act, for all transactions conducted with HOC. A user must contact HOC immediately if they believe their information has been corrupted, misused, or incorrect. It is the responsibility of the user to ensure all information is correct.

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How You Can Correct any Inaccuracies in the Information

HOC has established procedures to ensure that information is as accurate and current as is practical to enable us to conduct business with you. Although we strive to do things right the first time, we also respond to requests to correct inaccurate information in a timely manner.

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How to Contact HOC

We welcome your comments and invite you to contact us if you have any questions or concerns regarding our Privacy Statement by contacting us at (240) 627-9400.

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This document was last updated on April 13, 2015